Clear and precise - Our written terms and guarantees

Guaranteed satisfaction or your money back

Guaranteed satisfaction or your money back

You can safely try our services for up to 30 days with the possibility to easily get your money back if you are not satisfied or change your mind. No questions asked.

Display the terms
100% Network and Power Uptime

100% Network and Power Uptime

With a fully redundant network and leading edge hosting infrastructures, iWeb can guarantee 100% Network and Power Uptime with above average SLA credits in case of failure to deliver the stated level of service.

Display the terms
Hardware replacement in less than 4 hours (not applicable to colocation)

Hardware replacement in less than 4 hours (not applicable to colocation)

We guarantee that we will replace any failed hardware in a maximum delay of four hours, 24 hours a day, 365 days per year. That’s what we call quality service.

Display the terms
We match the competition's offers (Does not apply to the shared and domain services)

We match the competition's offers (Does not apply to the shared and domain services)

Why pay more? We are confident that our prices are among the lowest on the market and we will match or beat the prices for comparable services of any competitor listed in our approved competitors list.

Display the terms
Terms and usage conditions

Terms and usage conditions

All services are subject to the terms of service and by subscribing, the customer agrees to comply. Please read our policies and pay special attention to the restrictions (SPAM and IRCd).

Display the terms of service Display the Acceptable Use Policy
Privacy Policy

Privacy Policy

Protecting your privacy is important to us, and iWeb will not sell, lease or exchange your personal information. Our rules of conduct for disclosure of information are described in this policy.

Display the terms